We help manage your online reputation.
Did you know that 93% of customers find local business info on the web before making a buying decision? It is vital that you understand what people are saying online and that you join the conversation. Reviews matter, but so does how businesses respond and communicate.
Monitor Reviews
Receive a notification the instant a review is submitted on all the popular review sites and those sites that are specific to your industry.
Manage Reviews
Efficiently collate new positive reviews from happy customers and ensure that negative reviews stay private.
Mobile Web Presence
Take control of your business listing data across the web and manage your company information on all the major directories. Listings are vital to making sure customers can find you on Google.
Competitors Insights
Monitor how your competition engages online and implements strategies to gain more customers.
Advanced Listings
Find “mentions” from news sites, social networks, and blogs to see what people are saying about your company online.
Simple Social Media Management
Monitoring and insight of your social media performance on one platform, saving time.
The impact of online reviews
Online reviews have a significant impact on you and your business. More and more consumers go to trusted platforms like Yelp, Facebook, and Google to praise and criticize local companies.
How you stack up against the competition could make or break a consumer's buying decision. 93% of customers search online before deciding.
For many businesses, keeping up with a stream of customer feedback takes a massive amount of time, and understanding how to respond appropriately is difficult.
Our online reputation management services help you take control.
Review Monitoring
Review monitoring alerts you to your new reviews on all the popular review sites.
Every minute more than 26,000 reviews are posted on Yelp alone! Monitoring all of this online feedback is a significant challenge for local businesses, and they need help to keep up. That’s where we come in with our brand reputation management services!
Businesses that don’t review and monitor customer feedback may miss negative feedback from their customers. They may also miss the incredible marketing opportunities and brand recognition that positive reviews afford.
An easy-to-use solution that helps you monitor and respond to each review is essential for your business. Consumers read both positive and negative reviews and are looking for your responses.
With our online reputation management services, you’ll have a platform to do just that.
Why do people trust online reviews?
Did you know that 84% of people now trust online reviews from strangers as much as recommendations from friends? Trusted platforms like Facebook, Yelp, and Google My Business offer consumers an unbiased opinion in an online world where things move fast and seeking out a friend’s opinion is too time-consuming. Reviews on these major platforms are genuine, honest customer feedback that other consumers trust and believe.
What does this all mean? It means that just one negative review can do severe damage. If a consumer is reading a negative review, it can dissuade someone who otherwise may have purchased. Likewise, a positive review can reassure potential customers that they are making the right decision. It is essential that businesses manage their online reviews effectively.
An integral part of reputation management is review response. Responding to online reviews is crucial in building a positive online presence for your business and encourages other customers to submit their own feedback and engage with your business.
Why respond to Positive Reviews?
A positive review is a fantastic marketing opportunity that businesses shouldn't forfeit. Firstly, it is essential to thank the customer for their review, time, and custom. However, a review response is also an excellent opportunity to highlight the good qualities of your business and encourage other customers to leave their feedback.
Why respond to Negative Reviews?
Imagine a sign in your shop window that says, "Don't shop here; this is a terrible business." A critical review of your business is much more damaging than just an online comment. Responding reasonably and carefully demonstrates that you care about the issues raised and allows you to put forward your side of the story. A negative customer experience may not be a true reflection of the business, but it is essential to respond correctly.
